FAQ

List of questions

The rental of any of our cars is from the age of 23 years to 75 years old.

A valid category B license, with at least one year left to run, is sufficient.

Yes. At the time of picking up the car the lessee present a valid driver's licenseas defined above.

Yes, on payment of a supplement of €5.00 per day. The owner of the rental has the obligation to communicate to our company other possible names of people who can drive the vehicle.

The cost varies depending on the type of car chosen, the insurance coverage, the equipment selected and the duration of the rental.

The initial cost, provides services that, by their nature, can be modified. For example, the supply of the car, any fines, or breakages not covered by the insurance chosen, etc ...

Rental rates include compulsory liability insurance by law (R.C.A.), theft and fire insurance (with franchise) and coverage of motor vehicle damage (with franchise).

No, the cost of all airport charges are already included in the rental rate.

No, the cost of all airport charges are already included in the rental rate.

The rental of any of our cars is from the age of 23 years to 75 years old.

In any of our offices within Malaga, these are located in the main transport terminals of the city.

At the end of the period fixed at the time of rental. A rental day is considered 24 hours (starting at the time of delivery) with a curtesy late tolerance of 3 hours. After this time, you will have to pay an additional day of rent. The return is scheduled in office hours. Outside office hours an amount of €20,00 can be charged.

Yes, by prior notification to the company, which will extend the insurance coverage, this must be made within 24 hours of the term of return provided at the time of rental.

Yes, otherwise, in addition to the amount of the missing liters, a supplement of €40.00 will be withheld for the management and supply service.

In any of our offices in Malaga.

The accident must be reported within 24 hours to one of our offices. It is necessary that the driver complete in all its sections the Accident form, in order to avoid the payment of the excess in the absence of proven liability.

If the customer needs a replacement vehicle, it will be supplied subject to availability. The company may in any case, in its judgment, not grant a replacement vehicle.

The fine resulting from an infraction that violates the road safety law will be borne by the driver, who is obliged to pay immediately or, in case of impossibility, to give immediate communication to the rental company, in order to avoid the application of the an anticipated surcharge to cover the case of late payment.
In case of a specific request by the police, the company is obliged to supply the name of the driver who will receive the notification of the fine for the payment direct.

The custody of the keys is the responsibility of the lessee/client. In case of loss, an amount of €150,00 (VAT included) is estimated to cover cost of replacement.

The custody of the documents is the responsibility of the lessee/client. In the event of loss, an amount of €300,00 (VAT included) will be charged.

It is possible to travel to Gibraltar or Portugal, under authorization and a supplementary payment for the service.

At the end of the on-line reservation process, the reservation voucher will be sent to you which you will need to print and carry with you to present at the time of rental. This will be automatically sent to the e-mail address indicated by you. In addition to a summary of the reservation, you will also receive a document with extra information.

Pets can travel with you in our cars.In the case that the interior of the car is in a dirty/bad condition at the time of its return, with excessive stains or dirt, an additional cost will be applied to cover the expenses corresponding to its cleaning.

Usually you can choose a car group, not a specific brand or model. We will show you an example of that group so that you get the idea of the type of vehicle you will have.

We have many cars in different styles and sizes, so you can always book the perfect car to meet your needs for your trip. Our cars are categorized into various groups, such as Group A through to Group J. The fact that we make car reservations within these groups helps us to provide you with a high quality service, avoiding confusion about the car you are going to reserve or you qualify for
For example, in Spain, if you book a car under the age of 25 you will have to choose between Group A (like a Fiat 500) , Group B (like an Opel Corsa) or Group C cars (like a Seat Leon).
Car groups will also help you understand useful information such as the charge (the franchise) that will apply to you In case you find yourself involved in an accident, which may vary from one group to another.

We have a wide range of cars within each group, so we can not guarantee the make, model or color. 'Or similar' Simply provides a clearer idea of the type of vehicle you are going to have, within a range with similar facilities EG: number of doors etc. and performance.

You can check your reservation on the web at any time after reservation and modify extras, flight details etc.
If you want to modify the rest of the data, please contact us by email with our reservations department (info@autoslido.com) indicating your reservation number and the data you want to change.

To extend your contract period you should go to our offices. No extention is possible on our website. It is also not possible to extend by telephone on more than one occasion, since it implies making payment of money which necessitates the lessee to appear in our offices, in addition to a review of the vehicle to guarantee the quality of the service.

You can cancel your reservation directly. Enter your contract reference and send an email to cancel your reservation in just a few seconds. If you can not cancel your reservation through our website, please contact us by email within our reservation department (info@autoslido.com) indicating your reservation number and your name and date of arrival.

When you cancel your reservation, our office staff will record the cancellation and initiate a refund immediately. Although we initiate the refund immediately, sometimes and depending on the bank, it may take several days to see the monies reflected in your bank account. If you see that it takes more than 14 days do not hesitate to ask us by e-mail to issue the receipt. This procedure will also be effective when the rental refund system is implemented for early collection.

With Autos Lido you will NOT have any reservation cancellation fee as long as you cancel your reservation by email or telephone.

We confirm reservations by a vehicle group, not by car model, since it is not possible to know what type of vehicle will be delivered until the moment of your arrival. However, we guarantee that it will be with the same characteristics of the reserved group or a higher group if by our commercial activity we do not have the group of vehicle selected by you.

Yes you could if you show us the proof of renewal of your licence and we if we have the data in our client file.

The Autos Lido rent a car offices are located in Malaga city:In Malaga International Airport Costal del Sol and also at the Maria Zambrano Train Station. At the beginning of the reservation process you will be asked to select the pick up point after which you will see details such as price, availability, location, timetables, commercial conditions and any other information you may need.

Within Malaga Airport our offices are open for the collection and return of cars 24 hours however administrative office functions are manned during office hours, from 9:00 to 19:00.
Málaga city: At Maria Zambrano Train Station the hours are from 10.00am to 20.00pm every day of the year.

If you do not travel by plane you can go directly to our offices, simply write the word -office- in the Flight No. field and we will be able to deliver your vehicle without problem. If you travel by plane it is very important to inform us of your flight number to confirm the time of your arrival.

If your reservation has been confirmed with us, we would reauest a contact number so that we can be in contact to wait for you with delivery of your car or motorcycle.

We will give it to you in the first rental you have with us and we will provide you with a loyalty card for upcoming rentals.

Please contact us by e-mail at info@autoslido.com and we will proceed to change your data or when you rent with us it is enough to provide us with the data that has changed and will be modified in our file.

Usually the confirmation voucher must be sent to your e-mail automatically. Sometimes it may take a few minutes to receive it. If you see that you do not receive it may be because the email has been declared as "spam" so please check your rejected mailing list.

We recommend that you book on the web for its speed and cost. You can make your reservation by telephone to the number 34.952.23.78.04, always indicating the office where you want to collect your vehicle

Check our terms and conditions in the insurance section.

Compulsory insurance with excess
Personal accident insurance.

Car rental with full insurance without any excess deposit.

You will always leave a deposit for the rental of a car or motorcycle.
This deposit is automatically unblocked at the end of the contract and does not generate any funds transfer, so you will not see any charge or refund in your account.

Our vehicles can NOT be transferred outside the peninsular of Spain on onto any ferry between the Balearic Islands, Ceuta, Melilla and/or the Peninsula. As an extra the facility to to travel to Portugal and Gibraltar can be allowed on the payment of the related extras fee.

Without any doubt, since our prices are calculated daily and according to the availability of our fleet at any time.

The payment can either be made by credit card, debit or cash.

We accept the payment of the rent of the vehicle in cash.

Yes. But for any pre-authorization for the amount of the franchise, you will need a card plus credit.

We can accept a credit card that is not your own, but the owner must be present at the time of the rental of the car or motorcycle and accept the conditions of the rental contract that you make.